Delivery
This information is for guidance only. Your expected delivery or collection date will be stated at the time you place your order unless otherwise stated.
Although we try to provide an accurate delivery date, this can sometimes vary due to unforeseen circumstances with the third-party courier.
Some delivery services are not available to all UK addresses due to courier restrictions. Courier deliveries are made between 7am and 9pm. Working days are Monday to Friday excluding UK public holidays.
Parcels dispatched are dispatched using XDP or Royal Mail and usually on a next day or two working day service (location dependant). Some areas such as the Highlands or Islands will take longer.
UK pallets will be sent using varying couriers’ dependant on your location, once dispatched they are usually with you in 2 working days, unless otherwise stated.
Pallets to Europe and the rest of the world will be given an estimated delivery date once they are dispatched.
If you would like an update on your order please contact us on 01704 821717.
Returns
If you change your mind about a product it is up to yourself to return the items in their original condition and pay the returns costs incurred. There is a 30 day returns period.
What to do when returning a product:
Contact us
The number to call is 01704 821717. Please have your order number to hand if available or your name and postcode.
Repackage the items in their original packaging
If this is no longer available, you must package the items to protect them during transit. A label will not stick to the mats and needs to be attached to the secure packaging.
Send the items back to us
Send the items back to us at Mayo Cow Comfort, Isle of Man Farm, Meadow Lane, Croston, PR26 9JP.
Keep an eye out for your refund
Once we have received the items back to the yard, we will check them over and ensure they are in resalable condition. We will refund the cost of the items minus the original carriage paid.
We’ll process your refund on return of the goods back. If you paid by card, we will call to process the refund back to the payment card you used and will show in your account in 3 to 5 days, once cleared by your bank.
Need to contact us?
Telephone: 01704 821717
Email: sales@mayocowcomfort.co.uk